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what actually happened

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"what actually happened"

About: Hallam Street Hospital

I was told by the trust that I was never subject to polypharmacy when I have evidence in the form of crisis/home team discharge letters that I was. I was told that there was a admin error over my name as reason for not replying to my email complaints, when my emails prove that I gave them my full name from the start. I have Zero confidence anything will be done about this. I know you will not publish this. But I wish to place it where it should be: in the public domain, because it is very much in the public interest.

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Responses

Response from Hallam Street Hospital 6 years ago
Hallam Street Hospital

Submitted on 29/09/2017 at 13:28
Published on nhs.uk on 30/09/2017 at 04:13

Thank you for taking the time to post your feedback about you experience with us. We are disappointed to hear about your negative experience while in our care.

We would like to assure you that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience.

We are aware that you have been in touch with our PALs and Complaints team. If you would like to speak to the team about any concerns, they would be more than happy to update you on the progress of your complaint. Please contact them directly on 0800 587 7720. Alternatively, you can email bcpft.pei@nhs.net

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