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Crisis Team, what a joke!!

Story from nhs.uk

"Crisis Team, what a joke!!"

About: Coventry And Warwickshire Partnership NHS Trust

My daughter has taken an overdose, it's not the first time and she continues to say she is going to end it all.

As a cry for help she rang the so called Crisis Team.

I don't know if the people in charge of this totally useless lot are having a laugh at the misery of others but they offered to make an appointment to see her in 'a couple of days'.

My understanding of Crisis means urgent, now, immediate.

Clearly it does'nt mean the same to this lot as they offer to see you in two or three days?

Get a bloody grip Coventry NHS Trust!!

You already know you are one of the worse performing in terms of mental health in the country.

What's being done about it?

From my experience, nothing, nothing at all.

When this 'Crisis' lot do eventually turn up they empathise, all very well but the patient and their loved ones want a clear plan and way forward. The problem is, they won't get it and if appointments are made they are broken due to holidays, sickness, staff shortages or any other excuse they can think of.

The IHAT team at the hospital are no better.

They told my suicidal daughter who by this time was in hospital, to have a bath or go for a drive to make her feel better!

Seriously? Go for a drive if you're feeling suicidal.

That's great advice is it not from a person that is supposedly a highly trained professional.

I'm no expert or mental health practitioner, but that advice in my opinion is downright dangerous and possibly fatal and shows a total lack of duty of care.

If you have a mental health problem in this city, God help you because the 'care' or lack of it in this city is truly shocking and they don't look as if they are doing anything about it.

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Responses

Response from Coventry And Warwickshire Partnership NHS Trust 6 years ago
Coventry And Warwickshire Partnership NHS Trust

Submitted on 21/09/2017 at 08:52
Published on nhs.uk at 09:31

Thank you very much for your comments. We take all feedback seriously, and use all information received to help us improve the services we provide.

We are very concerned about the issues you raise about your daughter. If you are worried about the care she is receiving now, please contact our Patient Advice and Liaison Service, as detailed below.

We would like to assure you our crisis teams are highly trained specialist mental health practitioners who are focused on best meeting the needs of all the people who need their support, often in desperate circumstances.

We appreciate the name ‘crisis team’ causes some confusion about the level of service on offer, and that this is true in the majority of Trusts around the country that use this name.

However, crisis teams are there to help at a time of mental health crisis to make sure patients – usually people already in touch with our services - get a prompt response and further help where this is appropriate, in particular to try to support people so they avoid a period of care in a mental health specialist inpatient unit.

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