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Diabetic Review- Knowing your patient!

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"Diabetic Review- Knowing your patient!"

About: North Tyneside General Hospital / Diabetic medicine

Attended a diabetic review with my autistic son, who is well known by most of the staff, and in general they have been great with him.

However on this occasion the visit was a waste of time, the answers we gave could have been given over the phone, and saved us a journey.

Because his regular staff were not there ( because they changed the appointment day) all his routines were in turmoil.

There was no one who was qualified to even do a finger prick to test the Hbc1 readings!

Other small details which mean nothing to the ordinary patient, mean a lot to someone with

autism, and therefore they couldn't be provided.

A further appointment has to be made at the Doctors surgery instead.

Having already had a survey at this hospital about care for special needs patients, in this case the needs have been totally neglected.

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Responses

Response from North Tyneside General Hospital 6 years ago
North Tyneside General Hospital

Submitted on 21/09/2017 at 09:56
Published on nhs.uk at 10:30

Dear anonymous,

I was so sorry to read about your recent experience with us and I am sorry for the trouble caused to you both due to this. It is disappointing to read about the lack of special need awareness from our staff and for failing you on this occasion. Please be assured that I will be sharing your feedback with the team involved in your son’s care, in the hope of increasing the awareness for patients with autism and to try and prevent similar experiences in the future.

I would like to thank you for sharing this important feedback with us, we are always trying to improve our services and are unable to without the honest feedback of our patients and their relatives.

Please accept my sincere apologies and if there is anything more I can do for you, please do not hesitate to get in touch.

Best wishes,

Jan

Jan Hutchinson – Service Improvement Lead

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