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"Thank you SRH ED"

About: Sunderland Royal Hospital / Accident and emergency

I attended SRH ED, was assessed and referred to a speciality very quickly and offered pain relief. The staff nurses who cared for me and the HCA treated me with dignity and respect and were caring and compassionate. The speciality Dr was very professional however the Dr also had a lovely manner which put me at ease and even made me laugh which was fab given I was in so much pain. The Dr made me feel they had time for me even though they were obviously busy as their bleep kept the Dr busy! They all work so hard in a busy department and yet treat patients with a smile and kindness. Thank you all.

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Responses

Response from Nichola Taylor, Communications & Media Officer, South Tyneside and Sunderland NHS Foundation Trust 6 years ago
Nichola Taylor
Communications & Media Officer,
South Tyneside and Sunderland NHS Foundation Trust
Submitted on 25/09/2017 at 11:42
Published on Care Opinion at 11:50


Our ED department is very busy, but the team will always try their best to treat each and every patient with the same level of care and compassion and I am really pleased to hear that you felt that during your stay. Coming into ED can be a stressful situation so it is important for the team to be able to put you at ease. I hope that you are making a good recovery and thanks so much for the feedback.

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