"General surgery appointment"

Consultant tells me that they can confirm that I need surgery, however they then tell me they now need to write to my GP to authorise funding? I informed the consultant that approval had already been given, I feel like they did not want to listen to me.

When I returned to work I phoned my GP to confirm if approval had been given, and the answer was yes. Some 2 hours later the consultants personal secutary phoned me and apologised on behalf of the consultant and informed me that I had now been placed on the waiting list of the operation. If the consultant had listened to me or read my notes they would not have had to make this embarrassing phone call later in the day.