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Efficient process ?

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"Efficient process ?"

About: Moorfields Eye Hospital (City Road Campus)

Firstly I appreciate that the NHS is under pressure - I also appreciate the assistance provided - the staff are great, but the process ?

I attended as an A&E case on Friday 15th Sept. I interacted with 6 different people - Someone gave me a ticket , someone else then asked for my personal details , triage asked me what the problem was, someone carried out a rudimentary sight test , someone tested the pressure in my eyes and finally I was seen by a doctor. Is this really the most efficient way of treating people ? During my time waiting I heard a number of people asking how long they were going to be there for ? or how many people were in front of them. Whilst I appreciate it is an ever changing situation is it not possible to provide more details on where people are in queues ?

I know there is a screen that shows "waiting time" however it is not really indicative of what the true waiting time is. Also to alleviate some of the boredom of waiting how about having a TV on or radio.

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Response from Moorfields Eye Hospital (City Road Campus) 6 years ago
Moorfields Eye Hospital (City Road Campus)

Submitted on 20/10/2017 at 18:02
Published on nhs.uk at 18:32

Thank you for commenting and I apologise for the delay in responding to your post. I have discussed your concerns with the A&E team and they have told me that they are currently reviewing the whole of the A&E pathway to make it more effective and patient friendly and informative, especially in regard to waiting times. This forms one strand of a wider service improvement programme that is going on across the trust. They are also looking a purchasing more televisions to make any waits slightly more pleasant. Thanks for taking the time to comment and hopefully should you visit again you will notice a difference.

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