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"From the moment of arrival I felt cared for, respected and important."

About: Victoria Hospital / Admissions Unit 2 (Emergency Surgical)

(as the patient),

I was admitted with abdominal pain. From the moment of arrival I felt cared for, respected and important.

Everything was dealt with efficiently and everything was fully explained at every step. All the staff took an interest in me as a person not just a list of symptoms.

Nothing was a problem. When test results were slightly later than they had hoped for they let me informed.

Every member of staff were so kind and there is nothing that could have made that better. Two members of staff were of particular note. Kit who was on nights and Debbie who was on day shift.

Kit was patient, kind, helpful and a true professional. Even at 3 am she was smiling and making you feel as if you were on a private ward. Debbie again truly first class care and also the time she took explaining everything about what was happening to my son who has learning difficulties was truly wonderful.

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Responses

Response from Gillian Malone, Interim Head of Nursing, Emergency Care, NHS Fife 6 years ago
Gillian Malone
Interim Head of Nursing, Emergency Care,
NHS Fife
Submitted on 21/09/2017 at 12:21
Published on Care Opinion at 14:29


picture of Gillian Malone

Dear Chloe 1

Thank you very much for taking the time to provide us with your feedback. I am so pleased to read that your time with us was such a positive one.

The nursing team are very grateful for your comments. I have shared your post with the whole team and in particular the two Staff Nurses with the special mention - they are all delighted!

I am also heartened to hear that your Son was kept well informed and time was spent explaining your care to him. This really is person-centred care at its best!

Once again thank you and we hope you are feeling much better,

Kind Regards

Gillian

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