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Care Opinion

Lovely environment and staff

Story from nhs.uk

"Lovely environment and staff"

About: Derriford Hospital / Trauma and orthopaedics

I fractured my ankle whilst on holiday in Cornwall in the middle of August 2017 and visited Derriford Fracture Clinic for assessment of my injury after two separate visits to Minor Injury units in the days beforehand. I arrived half an hour early and I was seen within 10 minutes. The reception staff, nurses, consultant and physiotherapist I saw whilst I was there were all pleasant, obliging, helpful, caring and respectful. My 15 year old daughter who accompanied me got a little upset when they suggested I might need an operation and the nurse was lovely to her. They didn't rush and the department was a stress-free place to be.

Thank you for the experience.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 5 years ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 25/04/2018 at 12:05
Published on Care Opinion at 12:23

picture of Alison Stanton

The Matron for Trauma, Orthopaedics and Rheumatology has responded to say:

Thank you so much for such lovely comments. I as Matron will ensure that these comments are shared with the Fracture Clinic staff and we hope that you are recovering well.

We so appreciate your feedback

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