"Incredible and fast"

About: Manchester Royal Infirmary / Accident and emergency Manchester Royal Infirmary Accident and emergency Manchester M13 9WL

Posted via nhs.uk 6 years ago

I went in and was seen by a triage nurse and doctor and sent home within 4 hours which is icredible considering how busy it was it really is amazing to see that you get the same service regardless of how busy they are my only gripe would be that the pharmacy in the hospital is rediculously slow i gave my prescripsion from doc i wait like 40mins then get called to collect i then wait a further ten mins i then finally grt my meds then upon them being final checked by the pharmacist they realise there wasnt enough so they told me theyll sort it itll be 5-10mins i ended up waiting atleast another 30mins i get it was busy but that seems rediculous to me but atleast it was sorted in the end this hospital is a credit to manchester thanks very much

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Manchester Royal Infirmary

Submitted on 03/10/2017 at 11:14

Published on nhs.uk on 21/03/2019 at 13:07

Thank you for taking the time to share you kind comment via the NHS Choices website regarding your positive experience at the Accident and Emergency Department at Manchester Royal Infirmary. We were very pleased to read that you were seen in a timely manner and we will ensure that your feedback is passed on to the Operational Manager of the Accident and Emergency Department so that it can be shared with the wider team.
We are sorry to learn that your experience at Lloydspharmacy was not as positive as we would hope. It is important to us to hear your comments and make changes and improvements to the Pharmacy service.
In response to your comment, the waiting times in Pharmacy can vary depending on the Outpatient Clinics' workload and recently a new computer system has been installed which has lengthened the time taken to dispense prescriptions in the short-term . However, we understand that the waiting times at Lloydspharmacy need to be improved. We are looking at ways to minimise waiting times by altering staffing levels and improving workflow so that the service is provided effectively and efficiently, minimising any delay to our patients.
On behalf of the Pharmacy Services, may we offer our sincere apologies for your unsatisfactory experience of our services and the inconvenience this has caused you. We hope you will accept our assurances that the issues you raised have been taken very seriously and we will continue to monitor waiting times.
After consideration of this response, if you would like to discuss your concerns with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting reference number PO17/0170, and they will be happy to discuss this with you further.
The Patient Experience Team

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Manchester University NHS Foundation Trust

Submitted on 03/10/2017 at 11:14

Published on Care Opinion at 12:08

Thank you for taking the time to share you kind comment via the NHS Choices website regarding your positive experience at the Accident and Emergency Department at Manchester Royal Infirmary. We were very pleased to read that you were seen in a timely manner and we will ensure that your feedback is passed on to the Operational Manager of the Accident and Emergency Department so that it can be shared with the wider team.
We are sorry to learn that your experience at Lloydspharmacy was not as positive as we would hope. It is important to us to hear your comments and make changes and improvements to the Pharmacy service.
In response to your comment, the waiting times in Pharmacy can vary depending on the Outpatient Clinics' workload and recently a new computer system has been installed which has lengthened the time taken to dispense prescriptions in the short-term. However, we understand that the waiting times at Lloydspharmacy need to be improved. We are looking at ways to minimise waiting times by altering staffing levels and improving workflow so that the service is provided effectively and efficiently, minimising any delay to our patients.
On behalf of the Pharmacy Services, may we offer our sincere apologies for your unsatisfactory experience of our services and the inconvenience this has caused you. We hope you will accept our assurances that the issues you raised have been taken very seriously and we will continue to monitor waiting times.
After consideration of this response, if you would like to discuss your concerns with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting reference number PO17/0170, and they will be happy to discuss this with you further.

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Incredible and fast

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