"Trying to speak to a member of staff at ENT"

I have attempted to call the ENT department in RLH on numerous occasions throughout today and it has been near impossible to get through and speak to someone.

On the one occasion I managed to get through to a staff member that picked up, they hung up on me as I proceeded to explain to them my query. Subsequent attempts to contact this department was pointless as they then proceeded to pick up the phone, leaving the receiver off the hook and then eventually hanging up.

I appreciate that the department is busy. However, such rudeness should not be tolerated. Especially of an organisation who apparently prides themselves on customer/patient service. If you have an urgent or pressing matter then this should be communicated, and not resolved by hanging up on someone.

Suggest this department reviews how they manage their phones. Good patient service should not end once a patient walks out of the door.