"Terrible service at phlebotomy northern general"

I have visited phlebotomy at the royal hallamshire almost every month for the last 10 years, they are so professional, yet friendly at the same time and immediately put you at ease, however, in August for the second time I had to have bloods done at the Northern General, outpatients department. This was a completely different experience, the whole set up is unprofessional from the rooms they are using, they are untidy and unclinical, the staff are very ignorant and speak amongst themselves whilst not really taking care of the patient and whilst a queue was forming they were stood chatting and on their mobile phones. The entire experience is not a good one. I was told my vieins weren't 'giving' and they might have to look elsewhere, I was poked about in both arms and ended up badly bruised on both occasions. This needs looking at in great details and in comparison with the Hallamshire who have been fantastic all these years, and I cannot praise them enough.