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Ultra sound

Story from nhs.uk

"Ultra sound"

About: Wythenshawe Hospital / Maternity care

I recently was admitted to hospital and was sent for a ultra sound in the maternity department, this was one of the most uncomfortable and embarrassing moments of my life.I was taken down by a lovely nurse from my ward to be left in the care well is say care the sonographers did not care, to say they were not happy is a understatement they were so rude,patronising and unhelpful I had to listen to one of the sonographers shouting down the phone to staff on my ward clearly about me in a waiting room full of people I was in agony, very embarrassed and upset. I struggled to walk dress and undress at no point did the sonographer help or show any concern . I have never left a review but they were truly awful.

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 19/12/2017 at 10:08
Published on Care Opinion at 12:10

We were very sorry to receive your comment about your experiences during your Ultrasound appointment. It is always our expectation that all patients are treated with respect and compassion and we are sorry to hear that this was not the case for you. Your comments have been passed onto our lead sonographer who is very sorry to read your comment and has shared your experience with all the sonographers. If you would like us to look at your experiences in more detail please do hesitate to contact the Patient advice and Liaison Service (PALS) on 0161 291 5600 or by emailing pls@mft.nhs.uk quoting reference number PO17/0296

Response from Wythenshawe Hospital 6 years ago
Wythenshawe Hospital

Submitted on 18/01/2018 at 09:03
Published on nhs.uk on 23/02/2019 at 17:05

We were very sorry to receive your comment about your experiences during your Ultrasound appointment. It is always our expectation that all patients are treated with respect and compassion and we are sorry to hear that this was not the case for you. Your comments have been passed onto our lead sonographer who is very sorry to read your comment and has shared your experience with all the sonographers.

If you would like us to look at your experiences in more detail please do hesitate to contact the Patient advice and Liaison Service (PALS) on 0161 291 5600 or by emailing pls@mft.nhs.uk quoting reference number PO17/0296.

The Patient Experience Team.

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