This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Access to geriatric mental health"

About: Older people's mental health

(as a carer),

I was very worried about a friend for whom I have caring responsibilities.

I wanted to contact the Community Mental Health Service run by Southern Health to let them know. My first problem was how to get in touch with them. Their website has no email addresses or phone numbers. Please can this be changed?

When we finally made contact they were very helpful. But then we hit a second problem.

My friend was getting worse rather fast and the weekend was approaching. But the out-of-hours community mental health service is not available to people who are classed as geriatric. We had nowhere to go for help except the out-of-hours GP service or by ringing 999. Neither were appropriate.

My friend is just over 70 so he falls under geriatric mental health. But he has had mental health issues for 50 years so this situation didn't seem to be related to his age.

This feels like age discrimination. Why should there be no service after 5 pm or at weekends to someone who is old when there is a service for someone who is not old?

(Everyone connected with the service has been excellent and my friend is now under a very good CPN. My comments are about the way the service is organised, not about the staff).

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jane Tibble, Complaints and PALS Officer, Complaints and PALS, Southern Health NHS Foundation Trust 6 years ago
Jane Tibble
Complaints and PALS Officer, Complaints and PALS,
Southern Health NHS Foundation Trust
Submitted on 04/10/2017 at 11:44
Published on Care Opinion at 11:52


Dear Mary

Firstly, I would like to thank you for taking the time to leave feedback about our Older Person Mental Health Service. I am very sorry that it has been difficult to contact the service out of hours.

We always welcome feedback from our service users, their carer's and families as it helps us shape and improve our services. Therefore, please would you kindly contact the Complaints and Patient Experience Team on 023 8087 4065 or by e-mail hp-tr.customerexperience@nhs.net so that they can arrange an investigation into your concerns.

Your feedback has also been shared with the manager of the our Older Person Mental Health Service so that she can look into the concerns that you have raised.

Kind regards

Jane Tibble

Complaints and Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k