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Care Opinion

Admission via A&E to Orthopaedics

Story from nhs.uk

"Admission via A&E to Orthopaedics"

About: Wythenshawe Hospital / Trauma and orthopaedics

Turned up with a deep-seated knee abscess that I'd not been able to treat properly whilst away on holiday. Was seen by a triage nurse immediately, gave a blood sample, was assessed by a Consultant, had an X-Ray and was reviewed by doctors from the orthopaedic team within one hour of arrival! Transferred to ward and intensive anti-biotic treatment started immediately.

For the next four days the care and attention I received was world class. The charge nurse and all the various staff around them were brilliant. They were all very attentive, helpful, available and cheerful. A particularly appealing feature was their consistent use of patients' names.

Communication between medical staff about my care and with me was excellent.

Any concerns I had initially were quickly dispelled and I felt confident with all the staff throughout.

The total professionalism of the assessment in A&E set the tone for the whole of my treatment and stay.

It would be great if the Government decided to treat our NHS staff as well as they have treated me

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Responses

Response from Wythenshawe Hospital 6 years ago
Wythenshawe Hospital

Submitted on 10/01/2018 at 12:40
Published on nhs.uk on 23/02/2019 at 17:05

Thank you for taking the time to post your comment on the NHS Choices website about your positive experience at Wythenshawe Hospital. Please accept our apologies for our delayed response to your comments.

We were pleased to read that you were seen and treated in a timely manner and that you found the standard of care you received to be to a high standard. We were especially pleased that you found our staff to be attentive, helpful and cheerful and that you were addressed and cared for as an individual. It was good to know that you felt you had confidence in our staff and the care they provided to you, and that they were able to help to ease your concerns. It is always good to receive feedback which highlights the hard work and dedication of our staff. We will ensure that your feedback is passed on to the Deputy Head of Nursing so that can be shared with the teams in the Accident and Emergency Department and with the Orthopaedics team.

The Patient Experience Team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 10/01/2018 at 12:40
Published on Care Opinion at 14:17

Thank you for taking the time to post your comment on the NHS Choices website about your positive experience at Wythenshawe Hospital. Please accept our apologies for our delayed response to your comments.

We were pleased to read that you were seen and treated in a timely manner and that you found the standard of care you received to be to a high standard. We were especially pleased that you found our staff to be attentive, helpful and cheerful and that you were addressed and cared for as an individual. It was good to know that you felt you had confidence in our staff and the care they provided to you, and that they were able to help to ease your concerns. It is always good to receive feedback which highlights the hard work and dedication of our staff. We will ensure that your feedback is passed on to the Deputy Head of Nursing so that can be shared with the teams in the Accident and Emergency Department and with the Orthopaedics team.

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