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"Could be better"

About: Moseley Hall Hospital

My Grandfather had stayed here for 6 weeks before he was moved to an assessment ward at another hospital.

The service in the CDU unit was out of this world and we could not of asked for him to be looked after any better our issues started to develop when he was moved to a ward.

The residents are left to long without even beng taken for a walk down the coridoor and when we go there my Grandfather could hardly stand as had been left sitting all day.

The nurses were polite we did have issues with regards to we had arranged for my Grandfather to leave the hospital for a couple of hours to visit my Grandmother who was also in another hospital.

This was all cleared and when we returned to the hospital the staff said they did not know where he was and had been looking for him.

Also on another occasion my Grandfather advised us that he had fallen in the bathroom and no one even notified us we had to ask for this to be confirmed.

Allot more communication is needed

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Responses

Response from Moseley Hall Hospital 6 years ago
Moseley Hall Hospital
Submitted on 14/09/2017 at 14:40
Published on nhs.uk at 15:31


Dear Michelle

Thank you for taking time to feedback about your grandfather's admission to Moseley Hall Hospital. Your comments have been shared with the Clinical Team for the unit.

All feedback is very valuable, and in particular I note your comment about your grandfather's second hospital admission.

I would welcome the opportunity to speak with you about the issues you have raised. Please do either email alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128 to allow me to look into the matters further.

I look forward to hearing from you.

Kind regards

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare NHS Foundation Trust

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