This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Unacceptable failure to complete treatment of...

Story from nhs.uk

"Unacceptable failure to complete treatment of..."

There is a constant change over of staff which means there is a total lack of accountability and continuity of care. No out of hours support over the weekend and lack of insight into the families' position when a patient is unwell. Your lack of responsibility and failure to act on concerns from several sources have led to my family member being forcibly and traumatically sectioned. Major multiple fails in your duty of care

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Oxford House (SE Herts) Outpatients (Mhsop) 6 years ago
Oxford House (SE Herts) Outpatients (Mhsop)

Submitted on 06/10/2017 at 14:45
Published on nhs.uk at 15:32

Thank you for your comments. We are sorry to learn about the difficulties you have had with Oxford House.

The team does not provide an out of hours service, however there is an Out of Hours Mental Health Helpline (01438 843322) and support can be provided by the Crisis Assessment and Treatment Team when required.

The managers for Oxford House would like to meet with you to discuss the learning we can take away from your experience to improve our service. If you would like to discuss your experience please call our Patient Advice and Liaison Service (PALS) on 01707 253916 with your contact details so we can call you back. Alternatively you can email pals.herts@hpft.nhs.uk.

Mary Stephenson

Complaints and Service Experience Manager

Hertfordshire Partnership University NHS Foundation Trust

Opinions
Next Response j
Previous Response k