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Lovely community health nurse

Posted By delphinusgd43

"Lovely community health nurse"

About: Ayrshire & Arran Community Services / Community Mental Health Team

(as a service user),

I had a visit from a lovely community health nurse, Sarah , to check my memory. Sarah is such a lovely person to speak to, she didn't rush me or ask questions that were not relevant. She put me at my ease and that was important.

I hope that if I need further visits from the community health team it is Sarah who comes to see me.

My husband was with me throughout Sarah's visit, he also commented on what a lovely person she is.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 13/09/2017 at 17:41
Published on Care Opinion on 14/09/2017 at 10:23

picture of Eunice Goodwin

Dear delphinusgd43,

I agree entirely, being put at ease is so important and I am so glad Sarah was able to do that for you. She certainly sounds like a lovely person. I am sure she will be pleased with your lovely comments.

Thank you so much for taking the time to let us know.

Best wishes,

Eunice

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