"Age 93 male, in patient for 2 weeks renal ward."

In patient for approximately 2 weeks.

He was admitted to a holding ward, I understand he was transferred to his permanent ward at 2am where he was transferred by wheel chair at speed, which clearly frightened him

Doctors did not return calls from family when agreed to by duty staff.

Failed to respond to alarm on machine attached to drip through line, until summoned by visitor.

Was left unshaven for 3 days, was not washed until 2pm on more than one occasion and then only after request.

Did not get breakfast one day, but then offered at 11:40am ie just before lunch. Because he was nearly blind he had difficulty with opening containers ie butter and icecream.

but was not given assistance and because of his deafness he found it difficult to get his message over, and required more patience.

Although a sandwich was provided by family each day for tea it was not always given to him. Staff were made aware of this each day.

Blood on floor not removed until pointed out and we were told that it had been there for some hours.

Was advised of anticipated discharge on 4 different days when it did not take place when they had been advised that carers needed 48 hours notice. Patient advised of possible discharge when medically it was clearly not going to happen (test results known) increasing anxiety.

Staff had been asked not to advise patient until it was certain.

Request for extra pillow, response was to put a blanket under the other pillow because they couldn't find one resulting in stiff neck.

Request for cardigan to be put on (drip needed to be removed), took over 3 hours and several requests (they feel the cold at age 93)

Doctors were approachable when you could find one.

In summary the care was patchy, some of the nursing staff and carers were very nice and one nurse was downright 'hostile'

He had previously been in QMC for periods of 4 weeks and one week and the level of care was wonderful and could not be faulted, there is no comparison