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"Excellent care from A&E, Ward 32 & the VIU"

About: York and Scarborough Teaching Hospitals NHS Foundation Trust

I would like to thank the units above for their excellent care and service when I presented at A&E with chest pain, was admitted to Ward 32 and the VIU for my angiogram and stent.

A&E were responsive, listening and supportive at a time when I was frightened having 4 unstable angina attacks within 5 days.

Ward 32 were extremely busy, staff were not stop caring, cleaning, serving food, aiding patients and all other manor of duties. I was most grateful for their time and care.

The Ward was spotlessly clean with regular wipe downs and mopping by friendly staff.

With some nerves the VIU staff collected me and put me at ease on my way to my angiogram, they were sensitive and supportive.

I would like to thank the Trust for being treated as an individual, with sensitivity, care and empathy in a very acceptable time-frame.

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Responses

Response from York and Scarborough Teaching Hospitals NHS Foundation Trust 6 years ago
York and Scarborough Teaching Hospitals NHS Foundation Trust
Submitted on 29/09/2017 at 10:26
Published on nhs.uk at 13:31


Thank you for taking the time to contact us.

It's great to hear that our Emergency Department, Ward 32 and VIU unit were able to provide such excellent care and service when you came to us with chest pain.

I am pleased to hear that the ward was spotless and that staff were sensitive and supportive where they needed to be.

I hope you are fully recovered and that you will receive the same high standard of care should you need our services again in the future.

Wishing you the best

The PALS team

York Teaching Hospital NHS Foundation Trust

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