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"I received excellent treatment"

About: Forth Valley Royal Hospital / Day Surgery

(as the patient),

I’d gone to the minor surgery unit to have a mole removed and I received excellent treatment from two lovely nurses called Kirsty and Jill. They couldn’t have been more helpful or professional, they were very caring and kind and just absolutely excellent. I was only in theater for about 25 minutes and from arriving to leaving it must have only been 45 minutes altogether. I was very impressed and I know that staff are very nice in that hospital. I was in overnight for a few days as well a few weeks ago and the staff were excellent again from the doctors to the nurses to the staff that bring you your food. A doctor even came to see me at 9pm the night I went in. I was in for a few days on a drip and I cannot fault the care.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 6 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley
Submitted on 18/09/2017 at 17:57
Published on Care Opinion on 19/09/2017 at 09:15


picture of Pauline Donnelly

Dear Decemberny83

Thank you for taking the time to get in touch, it was lovely to hear how well your were looked after both when you came into day surgery but also as an inpatient.

I have shared your feedback with the staff that you have mentioned in your posting, it really made their day hearing your lovely thoughtful words.

I hope you are making a good recovery from your surgery.

Best wishes

Pauline Marland

Person Centred Patient Experience Coordinator

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