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Disgruntled at the system

Story from nhs.uk

"Disgruntled at the system"

About: Conquest Hospital / Accident and emergency

I was referred to Orthopaedics at the end of June 2017 having had an MRI Scan at the Horder Centre in Eastbourne.

I received a letter to say that I would receive an appointment with a named consultant very soon. To date I have not received an appointment.

Both my partner and I have rung the Orthopaedic Department at the Conquest Hospital on numerous occasions.

On each occasion we have been told that I should have an appointment sent out by the end of the week. Goodness knows how many weeks have gone by.

The date now is 12 September 2017 and still no appointment.

Due to my condition I cannot work until my problem is resolved.

I so want to be back at work as we only have one wage coming in.

It is putting a tremendous strain upon my partner both financially and physically.

Why can't an appointment be given even if its for some time off, at least we'll then know where we are.

Philip Manning

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Responses

Response from Conquest Hospital 6 years ago
Conquest Hospital

Submitted on 19/09/2017 at 13:05
Published on nhs.uk at 16:32

We are concerned to read your posting on NHS choices about your waiting time for an Orthopaedic appointment, and that this is having an adverse effect on your ability to work.

You may find it helpful to contact our Patient Advice & Liaison Service (PALS) on 01323 417400 (or by email at; esh-tr.PALSE@nhs.net). They are a confidential service who will liaise with Trust staff on your behalf and gather more information about your mothers case in order to provide an explanation.

Please be assured that we take your comments very seriously and forwarded onto the team.

We hope that you feel able to make contact with us and we apologise that our response to your posting was delayed.

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