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"Patient discharge"

About: Royal Blackburn Hospital

My wife was admitted at 3am on Saturday 2nd September nd eventually moved to Ward c7 where she was discharged on Friday 8th September. I went to visit at 6pm that night and just before I got to the ward , I received a call on my mobile phone telling me that she was in the Female Discharge Suite waiting for me to take her home . When I got there, she was sat in a hospital gown and her own shoes because due to being admitted in the early hours of the morning she had no day clothes with her and I was expected to take her home dressed like this in the rain. When I complained about my not being informed of her imminent discharge I was told that someone on Ward C7 had tried to contact me, but when I checked my phone for missed calls there were none from the ward . When we got home I checked her meds and found 2 packs of Ciprofloxacin 2mg/ml labelled " for ward use only " which , obviously I cannot administer.I would also like to point out that the main lifts were not very clean as the 1 that I used had sweet wrappers lying around and chewing gum stuck to the floor for at least 2 days . Overall, I think that this is a very sorry state of affairs considering that this is such a modern hospital and I will also be complaining to my local MP about this matter .

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Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital
Submitted on 12/09/2017 at 14:33
Published on nhs.uk at 17:31


Thank you for taking the time to share your experience on NHS Choices.

I am extremely sorry to hear about the difficulties you have experienced when your wife was being discharged from ward C7 at Royal Blackburn Teaching Hospital, and also the cleanliness of the main lifts.

I will ensure that your comments are brought to the attention of the senior staff for the ward, the Facilities department and ensure this is shared with the teams.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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