This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

They are the most wonderful people - helpful, knowledgeable ...

Posted By Alwar

"They are the most wonderful people - helpful, knowledgeable and supportive"

About: Dumfries & Galloway Royal Infirmary / Orthopaedics

(as a service user),

I was diagnosed with Transverse Myelitis about 15 years ago. I'd seen various neurologists in Oxford and Glasgow but I was told nothing could be done and that I would have to manage the condition as best I could.

After many years of feeling abandoned and left to my own devices a GP referred me to the Rehabilitation Service in Dumfries. They are the most wonderful people - helpful, knowledgeable and supportive.

I have an annual health review when I see the OT, Physio and Nurse and get to talk about anything that is worrying or concerning me. But in-between times they are always at the end of the phone; I can go see them or they can visit me at home. When I got into a state about renewing my Blue Badge Rachel calmed me down and was there for me till we sorted it out. Without these wonderful people I really don't know how I would have coped.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway 6 years ago
Michaela Cannon
Patient Feedback and Complaints Co-ordinator, Patient Services,
NHS Dumfries & Galloway

I am responsible for the co-ordination of Patient Feedback and Formal Complaints received by NHS Dumfries and Galloway.

Submitted on 19/09/2017 at 08:07
Published on Care Opinion at 09:14

picture of Michaela Cannon

Dear Alwar,

Thank you for taking the time to provide us with your feedback. We are delighted with your comments about the Rehabilitation Service and the excellent care you have experienced.

I have forwarded your comments to the staff concerned as I know they will appreciate your kind words. We are indeed fortunate to have such a committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening for staff to receive such positive feedback.

If you have any further comments or improvements that you would like to suggest please do not hesitate to contact us.

Kind regards

Michaela

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Chris Wallace, Manager - Community Rehabilitation Unit, Community Rehablitation, NHS Dumfries and Galloway 6 years ago
Chris Wallace
Manager - Community Rehabilitation Unit, Community Rehablitation,
NHS Dumfries and Galloway

Submitted on 19/09/2017 at 08:11
Published on Care Opinion at 09:13

Thank you Alwar, your positive feedback on your community rehab experience has been shared with the team, and they are delighted to know that you find the service so responsive.

I think often we overlook the fact that ' rehabilitation' when living with a life-long and life-changing condition is a process that cannot be time limited.

Instead, its determined by what the person living with the diagnosis needs, and when they need it.

Thanks again:-)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k