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"Kind, compassionate and professional hospital."

About: Queen Charlotte's Hospital / Maternity

I have had two children at Queen Charlotte's, my second one last week, and I would unhesitatingly recommend it. The staff are unfailingly kind, compassionate and professional. My first pregnancy was very complicated and risky. It was handled expertly, giving me complete confidence in my medical team. I chose to return for my second baby. She was thankfully less complicated but I still received a very high standard of care, including the obstetrician of my choice and exactly the birth plan I wanted. My interactions with other parts of the maternity service (midwife helpline, birth centre, maternity triage, etc) were all good.

Four stars, not five, because the antenatal clinic is utterly chaotic. I saw a different midwife at every appointment and the appointments usually ran at least an hour late. The midwives were all excellent but I felt a lack of continuity of care and support.

Overall, a very positive experience.

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Responses

Response from Queen Charlotte's Hospital 6 years ago
Queen Charlotte's Hospital
Submitted on 15/09/2017 at 11:48
Published on nhs.uk at 13:32


Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding the care you received in our Birth Centre and Maternity Service at Queen Charlottes Hospital and wish to congratulate you on the birth of your daughter. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers.

Imperial College Healthcare NHS Trust appreciates and values your comments.

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