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"Disappointing"

About: University College Hospital / Accident and emergency

Two months ago I visited UCLH my local hospital after I fell from steep steps. I arrived in a taxi at A&E unable to walk and was put in a wheelchair after checkin and being seen by a nurse, I was portered down to urgent care I waited some hours then saw the Dr explaining the fall and my injuries! My right foot was heavily swollen and bruised, so they requested an X-ray, sadly this X-ray did not identify a brake/fracture! I was sent away by the dr at A&E with crutches and told it was a bad sprain and to ice it and rest and get Physio ! Sadly two months down the line the foot/ankle wasn't improving so I went back to my GP requesting an MRI scan which showed a fracture to the anterior process of the calcaneous as well as some other issues! What should of been a six week injury and has now turned into four months and I'm now having to wear a special boot. This really should've been picked up by the Dr at A&E, why did they fail to diagnose me properly? Deeply saddened and dissapointed. I would like to make a formal complaint....

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Responses

Response from University College Hospital 6 years ago
University College Hospital
Submitted on 26/10/2017 at 11:42
Published on nhs.uk at 12:31


Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of the Accident and Emergency Department at UCLH. If you would like to discuss this further please contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 quoting Ref: 25199

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