I have been trying to book an appointment for half a month, no answer whatsoever. Great, I need my coil removed in the next 2 months and your reception team refuse to pick up the phone no matter when I try to call. You said you take feedback seriously, yet you are yet to improve a thing... I cannot go to the walk in centre I live far away and work weekdays. How am I supposed to get my appointment? What about online booking, I don't know, at least we should see that you are doing something. Your team does not need any more training on customer services, I am sure they know how to pick up the phone and talk, which is basically what they are not doing. I will fill in a formal complaint if I am still unable to get an appointment in the next week.
"Do not bother phoning"
About: Sexual health services Sexual health services Manchester M13 9WL
Posted via nhs.uk
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