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Damage to my mouth and teeth

Posted By try this uk

"Damage to my mouth and teeth"

About: Leicester Royal Infirmary / General surgery

(as the patient),

I require teeth reconstruction after having a general anaesthetic. Complaint to PIL whose don't seem to understand my plain English letter. On discussion over the phone I honestly thought they had got the wrong person and letter content and they got upset as I tried to clarify the said letter content-ongoing and now seeking legal advice as I have no confidence in PIL who seem to me only seeking to whitewash my complaint.

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Responses

Response from University Hospitals of Leicester NHS Trust 6 years ago
University Hospitals of Leicester NHS Trust

Submitted on 04/10/2017 at 16:12
Published on Care Opinion at 21:15

Dear Reviewer,

Thank you for taking the time to post your feedback.

We're really sorry to hear that you haven't got anywhere with regards to the complaint you raised with our PILS Team. We would like to look into your concerns further, so if you are happy to do so, please email communications@uhl-tr.nhs.uk with your name, address, date of birth, hospital number (if known) and further details about your complaint and we will investigate. We will also liaise with the PILS Team directly to see where they are with regards to your complaint.

We're sorry to hear that you were unhappy with the service at the Royal Infirmary and hope we an resolve this matter for you.

We look forward to hearing from you.

Kind regards

Communications Team

Leicester's Hospitals

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