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Appointments cancelled again and again and...

Story from nhs.uk

"Appointments cancelled again and again and..."

About: Queen's Hospital (Romford)

Four and a half years of endless cancelled appointments from orthodontics and maxillofacial. Messages left the night before cancelling following day appointments after 5pm ensuring nobody is available to take a call back and no names given or direct contact numbers. Absolutely useless. Four and a half years to sort out my daughters teeth. Four and a half years.

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital

Submitted on 11/09/2017 at 17:28
Published on nhs.uk at 18:31

Thank you for taking the time to provide us with your feedback. I am sorry to hear the concerns that you have raised. I will ensure your feedback is passed onto the service, if you would like to discuss this further then please contact the Patient Advice and Liaison Service who will discuss your concerns with you and see if there is anything they can do. They can be contacted on 01708 434 454 or by email pals@bhrhospitals.nhs.uk.

Kind regards

Claire McGregor

Divisional Nurse, Surgery

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