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Excellent except one little area to improve...

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"Excellent except one little area to improve..."

About: Royal Preston Hospital / Neurosurgery

I was admitted on 01.09.17 for a ACDF operation. I am writing this 6 days post op. when memories are fresh.

My admittance, operation and nursing care were all excellent. At all times procedures and actions were fully explained. I have the highest regard for the nursing staff who work very hard in what are at times difficult circumstances.

The only area I can sugggest for improvement is information as to how to care and exercise post discharge. Earlier in the year the department download menu had a PDF for care following this operation but it seems to have disappeared. I think on discharge the patient could be handed a simple printed sheet of do and don't s, along with suggested timeline for beginning neck exercises.

Please keep up the good work. It is much appreciated.

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Responses

Response from Royal Preston Hospital 6 years ago
Royal Preston Hospital

Submitted on 12/09/2017 at 10:04
Published on nhs.uk at 10:31

We really do appreciate you giving your constructive feedback about our Neurosurgery service; the views of our patients really do play a huge part in shaping how we deliver care.

We will pass this suggestion to the Neurosurgical management team, but if you would like to contact PALS on 01772 522972 the team will be able to follow this through for you and let you know of changes and improvements that could be made as a result of your feedback,

Best wishes,

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