"Op postponed 3 times - being treated with contempt"

I fractured my right arm on 27th Aug while playing cricket. I was taken to the A & E to where they X-rayed my arm which showed a broken bone above the elbow.

I was admitted to Ward 19 on 27th night. The senior doctor saw me in the morning/28th Aug and advised me that they are yet to decide if they would be operating on my arm or will let get fixed via plaster cast. At about 4pm, a nurse advises me that I am booked for operation for next day/29th Aug.

29th Aug: The doctor comes and sees me on my ward bed (unaware that I am booked in for operation), asks me how I am and when I mention OP, he goes - there was an error and there is no OP for me yet - No apology- leaves and asks me to wait for further instruction. I wait all day but no news.

30th Aug: A junior doctor comes to inform me that my OP has been confirmed for next day/31st Aug.

31st Aug: I wait to be taken to the theatre and a junior doctor advises that my OP will not take place, as they have to operate on someone else first which was urgent. They discharged me in the afternoon and told me that they will ring me to confirm my next OP date.

3rd Sept - I receive a call from a doctor at 4pm to advise me that a slot is available for OP the next day/4th Sept.

I said Yes. I was asked to report on Ward and they will direct me from there.

4th Sept -

I go to Ward. The reception on ward tells me that I am not booked in and they were not aware that

I was coming. They were very very rude, impolite and wouldn't believe me that someone rang me and that's why I was there. They didn't care that my arm was in a cast and I was in pain.

I did running around myself and found the doctor who rang me.

They were not aware as to why my name was not there for OP theatre. Asks me to wait and comes back with a response - sorry we can't do it today but can book me for Thursday. No one gave me a clear answer as to why did they ring me to Sunday asking to come on Monday if the slot was not there, why didn't they call me in the morning to advise me if they couldn't operate on me today/4th Sept

Unprofessional, pathetic service. I am more in mental pain than physical now. As my right arm is wrapped up in a plaster cast, I have typed this msg with my left hand, it has taken me nearly 2hrs.

Let's see if it was worth.

Raj