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Care Opinion

My experience with NHS24 111

Posted By Hampden

"My experience with NHS24 111"

About: NHS 24 / NHS 24 (111 service)

(as a service user),

I've been getting pains on my left side (arm, chest, back) with a weakness and numbness of the left arm which runs up to my jaw. This has been going on for over a week, I had my blood pressure measured today at the chemist which read 130 over 90, slightly higher than it should be. I don't have a doctor because they had my old postcode which I noticed and corrected which in turn made them take me off their register as it doesn't cover my area. I called 111 tonight and after a series of questions explained my situation. There weren't any medical staff available to advise so I was told I would get a call back within the hour. Over an hour and a half later I called back to be told my callback had been put back to a three hour call back, this is at 1. 20am. I need to rest so told them I can't be doing with getting a call back at 3am. So I know things aren't quite right with me with the way I'm feeling physically but I've had no advice except to call back if I feel any worse, what's that a heart attack, good one.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 07/09/2017 at 17:06
Published on Care Opinion at 17:12

picture of Shona Lawrence

Dear Hampden

I would encourage you to seek medical advice should you feel your health is not as it should be. I understand that you are not registered with a GP, however if you remain worried about your symptoms, you can contact NHS 24 on 111 after 6pm or attend at A&E.

I read your story with concern and, when convenient, I would ask you to contact our Patient Affairs Team to enable us to review your contact with our service. We can be contacted on 0141 337 4597 or by email at patientaffaris@nhs24.scot.nhs.uk

I note from your feedback that when you called our service last night all our Nurse Practitioners were dealing with other patients at that time, therefore your call was placed on the clinical queue to await a call back. It may be helpful to explain that calls placed on the clinical queue are monitored and prioritised at all times by NHS 24 Senior Clinical Staff. A review of your contact would enable us to determine the management of your call, so it would be good to hear directly from you.

I would also encourage you to register with a GP to ensure that you have access to healthcare when required.

I do hope that you seek any medical attention you require in the meantime.

I do wish you well.

With kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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