Whilst on a weekend visit to Aberdeen, my friend became unwell with symptoms of a severe urine infection so was understandably in a lot of discomfort and was feeling very unwell. We contacted NHS 24 which was straightforward, and they arranged for her to attend a scheduled appointment at the A&E department. This had all happened on a Saturday evening, therefore the appointment was at midnight. As advised, we arrived on time and were only left waiting for 10 minutes before she was seen. 5 minutes in with the nurse practitioner, and she was out with a 7 day prescription of antibiotics.
For what was already an unpleasant experience for my friend, it was made significantly easier by the efficiency, professionalism and kindness of staff in A&E and over the phone to NHS24. There is plenty said about A&E waiting times; which we were very understanding of, but to be seen so quickly on a Saturday night was tremendous.
Excellent service, keep up the good work.
"Kindness of staff in A&E"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)
Posted by Flf27 (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Shona Lawrence