"No Support"

Thank you for taking the time to add your comments about the service provided .I am sorry to hear that you have not experienced the standard of care that we expect.

There are clear protocols and procedures in place for ensuring that service users are responded to in a timely manner; including waiting time and clinic standards. I am very disappointed that for you we appear to have fallen below these expected standards

I would be grateful if you could contact your allocated care co-ordinator at the centre to discuss your individual needs or alternatively the Centre Manager Richard, both can be contacted at the Lymebrook Centre: 0300 790 0237, both of whom will be only too happy to agree with you a plan of collaborative care

If you feel this is not what you want to do at this time please consider contacting our PAL's team who can support you to make a decision on what options you have in taking your concerns forward: Telephone 0300 123 1535 ext.2031 or Free phone 0800 389 9676 Mon -Fri: 9am to 5pm.Text service 07718971123 (This text service available 9am to 5pm and charged at your provider's rate) or

e mail: patientexperienceteam@northstaffs.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm)