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Lack of notes for a diabetic

Posted By Julsy3

"Lack of notes for a diabetic"

About: Wythenshawe Hospital / General surgery

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them. They said…

A gentleman attended Wythenshawe Hospital for an operation on his foot. He was on the trolley to go to theatre, but the staff did not have all his notes. He is diabetic and his blood sugar levels were only checked whilst on the trolley. His sugar was too high, so he was put on a sliding scale. His levels went from 14 to 0. 5 within 10 minutes, he blacked out and had a hypo fit. He was taken back to his room, and then sent home by ambulance. The operation did not go ahead.

He is a wheelchair user, and relies on carers at home. No-one at the hospital had made any arrangements with the carers for an early return home. He rang them himself when he got home. They fit him in as soon as they could, but he had to wait several hours, and during that time had nothing to eat.

During this whole process he was very scared and upset. He is waiting to go back for the operation and is very worried.

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 05/01/2018 at 13:41
Published on Care Opinion at 14:53

Many Thanks to Healthwatch for posting the feedback detailing this patient’s experience, which is clearly not to the high quality of standards we expect to deliver to our patients and as such we were very sorry to receive these comments and concerns via the Care Opinion website about this patient’s experience at Wythenshawe Hospital.

Initially please accept our apologies for our delayed response to your comments.

The Trust welcomes comments from our patients and their representatives and aims to use these to review and improve our services.

It is very difficult to respond to the specific concerns you have raised, on behalf of this patient, without being able to investigate the concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this patient’s experience. If you contact our Patient Advice and Liaison Service on 0161 291 5600 quoting reference number PO17/0289 a member of the PALS Team will be able to discuss this with you and then we can arrange an appropriate investigation into the concerns raised.

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