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"A Reassuring Stay on a Worrying Night"

About: Northumbria Specialist Emergency Care Hospital

I attended A&E on the evening of 3 September 2017. I was admitted with anaphylactic shock due to eating pistachios and almonds - not good when you have a nut allergy.

Upon arrival at reception i was immediately taken into Resus and had a team of 4 Drs / Nurses working on me. They were all very kind and reassuring, constantly advising me as to what they were doing. This was good for me as this was by far the worst allergy reaction i had had in 25 years.

I stayed in Resus for approximately 4 hours until a bed on a ward became available. A lot went on in the 4 hours I was in Resus (not involving me) and it made me really appreciate the hard work the staff have to do.

I was then given a clean and comfortable room of my own on Ward 3 - room 14. Even at this late hour a drink and snack was offered which was much appreciated.

Discharge process went smoothly and I went on my way.

I would very much like thank to the staff on Reception, in Resus and in Ward 3. Also a mention to my Porter who was very nice.

Thank you all for the hard work you do, day in day out.

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Responses

Response from Northumbria Specialist Emergency Care Hospital 6 years ago
Northumbria Specialist Emergency Care Hospital
Submitted on 05/09/2017 at 18:33
Published on nhs.uk at 21:31


Dear Ayden,

What a thoughtful and appreciative review - many thanks. I will have great pleasure in passing it on to the staff involved in your care. I know how delighted they will be to receive it.

But if a fateful combination those two, as you say, for someone with a nut allergy. I'm delighted the team were on hand to get you the urgent treatment you needed. I imagine it was was quite a frightening experience ? Our staff do, as you witnessed, work extremely hard - they do it because they want to make a difference. I'm so glad we could do this for you.

Take great care ,

Annie

Annie Laverty - director of patient experience.

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