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Upsetting experience with parking

Posted By annoyed gran

"Upsetting experience with parking"

About: Royal Hospital for Children (Glasgow)

(as a service user),

I attended the hospital to relieve my daughter who was staying with my grandson.

I arrived one morning and entered the multistory carpark. I got to the 4th floor where I was stopped by a parking attendant who told me in a rude way that staff could not park there. I said I was a relative. They then said that they were going to take my registration number and contact management that I am refusing to move and that I am rude and abusive! I honestly never had any other words over my lips other than I'm not staff I'm a relative?  

They then waved me over to a parking spot shaking their head and when I walked by them, they said you'd better not be here tomorrow! I was shaken by this experience as I'm not someone who likes confrontation and I felt upset for the rest of the day. The next day I parked at Ikea and walked as I was too scared to go back to the carpark. I find this totally unacceptable behaviour and cannot understand why anyone would build a huge hospital/s and not make enough parking? I am very annoyed indeed

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 21/09/2017 at 16:13
Published on Care Opinion on 22/09/2017 at 08:52

picture of Nicole McInally

Dear Annoyed Gran

Thank you for your email; I was genuinely sorry to hear of the difficulties you experienced parking on the Queen Elizabeth University Hospital and Royal Hospital for Children campus.

Having raised the matter with the Car Parking Management Services Company, we were advised that the Car Parking Assistants don't recall such an encounter occurring in recent weeks. In light of that, I wonder if you might be able to provide any further detail/s from the day, e.g., date/ time/ CPA staff member's number/ details of your own vehicle (or anything else) which might help us follow up for a more thorough answer? (Please email Nicole.McInally@ggc.scot.nhs.uk quoting reference number 393890).

If you need to come on site to see a patient in future, and you need to stay longer than four hours, you can obtain temporary day passes from the Admin staff from the ward or department of the children's hospital you are attending. Alternatively please seek out a Car Parking Assistant and advise them of your circumstances and they will make arrangements for your visit.

Regards

Gerry McCool - Facilities Department

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