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not getting any answers

Posted By warmfe53

"not getting any answers"

About: Crosshouse Hospital

(as the patient),

I am so disappointed with the pain management clinic. I was told that I would need injections in my thigh to treat pains in my legs, this isn't a problem but not getting the full information is.

I phoned the clinic, was on the phone for 25 minutes, and came away with nothing. so now I've missed my appointment. I explained when I phoned that I needed to know exactly what the injections were, what they would do and how many I would need and for how long before my appointment so that I know exactly what I was going for and the treatment I would get.

I suffer from a mental health problem and to manage this I need to know about the details for any treatment I receive. Because the pain clinic kept me hanging on without giving me the information I needed I didn't feel prepared for the appointment and have missed it.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 12/09/2017 at 10:41
Published on Care Opinion at 11:30

picture of Eunice Goodwin

Dear warmfe53,

I am so sorry you have been distressed about coming to the clinic and felt unprepared for your appointment.

I have spoken to the Dr Martin, the Director of the Pain Management Service and he explained

“From your post, I am unsure who told you about injections to your leg. This is not likely to be part of your treatment when you attend the clinic.

I appreciate that having a ‘mental health problem’ can make the unknown more difficult for you but we can only know what treatments to offer you once we have fully assessed you. What we generally do is to assess everyone thoroughly before any treatment is offered, including a review of medication, provision of general advice and information. This may, in some cases be followed by referral to specialist pain management physiotherapy, clinical psychology or referral to the Pain Association Scotland. There may be a combination of some of these treatments offered.

Regarding ‘injections into your leg’, I wonder if this is in reference to acupuncture. Acupuncture is used, and is of help in a small number of our patients. If it was right for you, we would discuss this at the clinic and explain it before it was given to you. We also do some injections but this is a fairly small part of our service and again, we would discuss this with you before doing this.

I hope this is helpful. If you feel you would like to chat to one of the team about your appointment, please contact the secretaries on 01563 827172. A Wednesday afternoon is best if that is possible.

Kind regards,

Dr Martin

Director of the Pain Management Service”

Dr Martin also gave me a booklet which I can forward to you, if you would like me to. My email address is eunice.goodwin@aapct.scot.nhs.uk the booklet may be helpful.

Thank you for bringing this to our attention and I hope this is helpful.

Best wishes,

Eunice

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