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Care Opinion

Feeling lost

Story from nhs.uk

"Feeling lost"

About: Elmleigh

Like most of the NHS, this is underfunded.

Under their care for 10 days not seen a doctor yet.

Problems with meds and never seeing the same person twice.

My confidence would be increased by some continuity and not feeling I am fighting for help. This is a horrible experience, at this time I need to trust that the people treating me know enough about me to help me. They seem to pick random things from the notes but not have the full picture.

It's not the staff's fault that this service is under resourced but as a patient I need continuity and trust at this difficult time.

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Responses

Response from Jane Tibble, Complaints and PALS Officer, Complaints and PALS, Southern Health NHS Foundation Trust 6 years ago
Jane Tibble
Complaints and PALS Officer, Complaints and PALS,
Southern Health NHS Foundation Trust

Submitted on 11/09/2017 at 10:26
Published on Care Opinion at 11:04

Thank you for taking the time to post your feedback. We always aim to provide a high quality, safe and effective service to our patients and we are very concerned about your experience. We would like to investigate the concerns that you raise.

Please would you kindly contact the Complaints and Patient Experience Team

on 023 8087 4065 or by e-mail hp-tr.customerexperience@nhs.net so that we can arrange an investigation into your concerns.

Kind regards

Complaints and Patient Experience

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