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She's a very kind, lovely person

Posted By Lelly

"She's a very kind, lovely person"

About: University Hospital Ayr / Gynaecology

(as the patient),

Dr Sokolova saw me and discussed the possibilities for treatment. She was very good at including me in all aspects of my problems. I didn't feel rushed and she took time to examine me. She's a very kind, lovely person.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 07/09/2017 at 15:55
Published on Care Opinion at 16:09

picture of Eunice Goodwin

Dear Lelly,

I passed your post to Dr Sokolova and she was really pleased to hear how well you found her care. Thank you so much for sharing this with us, it does make such a difference to staff to hear such positive experiences.

Take care,

Eunice

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