My elderly mother had a health issue and I called NHS24 for advice. My mother was advised to attend Douglas St, Hamilton to see a doctor. My mother asked about transport from Wishaw to Hamilton she was told she could not get a taxi courtesy of NHS as she would have a family member with her but would get one if she travelled alone. So are we supposed to send our 82 year old mother in a taxi to OOHs by herself? She needs someone with her because she has a history of falls and does not take everything in. I think it's shocking that there is a policy that requires vulnerable people to travel alone.
Secondly, the out of hours doctor gave her a wrong diagnosis and gave her the wrong advice regarding medication. Thankfully she saw her own GP today who found she had a nasty infection that needed antibiotics as a matter of urgency and the medication the OOH doctors advised was inappropriate. I think the out of hours service is obviously not working and in my opinion, dangerous.
"Out of hours GP service"
About: Douglas Street Community Health Clinic Douglas Street Community Health Clinic Hamilton ML3 0BP NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)
Posted by Kerrie2017 (as ),
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