"Delay in treatment & responding to complaint"
About: Russells Hall Hospital / Ear, Nose and Throat Russells Hall Hospital Ear, Nose and Throat DY1 2HQ
Posted by JaneMay (as ),
ENT- Had delay in treatment signed consent form for daughter to have Gromments Oct 2016 after failed two hearing tests due to glue ears. Operation finally done July 2017; would still be waiting now if hadn't chased several times personally.
Must say our experience of children's ward on day of Op was good, great communication especially from play teacher lady. Theatre staff were also very good.
Complaints dept - joke. Waited 6 weeks for response which left loads of my issues un-answered. Sent it back for amendments now 11 weeks later I'm told for 3rd time response should be with this week.