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They don't listen

Story from nhs.uk

"They don't listen"

About: Leicester Royal Infirmary / Ear, Nose and Throat

I had an operation to stop chronic epistaxis in July and I went back 2 weeks ago as the problem is not fixed. I got told I have to see a paediatric ENT surgeon in 3 weeks 2 weeks ago and I'm now having to wait until October 3rd. You'd think I'd see a paediatric one in the first place but the way they manage things is appalling. If your a child and you need a paediatric surgeon you think you'd be referred to one in the first place!

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Responses

Response from Leicester Royal Infirmary 6 years ago
Leicester Royal Infirmary

Submitted on 11/09/2017 at 15:54
Published on nhs.uk at 17:32

Dear reviewer, thank you for taking the time to leave a review for Ear, Nose and Throat at Leicester Royal Infirmary.

From your comments we are afraid we cannot make any specific comments to your treatment or change of surgeon, however if you would like clarification could we suggest you contact the clinic directly to advise you of the reasons or contact our Patient Information Liaison Service (PILS) who will look into this matter for you.

They are available on Freephone Tel. 08081 788337, they will just require your name, address, date of birth and hospital number.

We do apologise for any distress this may have caused.

Best wishes, Communications Team, Leicester's Hospitals.

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