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"Hi just like to thank the staff at Pembury A&E."

About: The Tunbridge Wells Hospital / A&E and trauma unit

I was brought to the department by ambulance suffering from exstreme back pain and spasams, not life threatening but I was in pain. The ambulance staff were excellent, the nurses and doctor who looked after me were brilliant, the Dr was very through in checking my medical history and the nurse who was assigned treated me with care and dignity. Apoligises for not knowing their names, I had had a lot of medication before I arrived at the hospital, and more was administered, I think I was in A&E for around 8 to 9 hrs, they also looked after my partner whilst I was there, we both were given a big hug by the nurse as we were leaving, I appreciate the system is not perfect but you deserve praise when it's due.

I have ticked all the boxes above as required, but some are not relevant to my visit and I was not really aware of my surroundings due to my condition.

Please pass on my thanks.

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Responses

Response from The Tunbridge Wells Hospital 6 years ago
The Tunbridge Wells Hospital
Submitted on 11/09/2017 at 11:52
Published on nhs.uk at 13:33


Dear Steve

Thank you for taking the time to review your experience in our Accident and Emergency department. We were pleased to read that you felt so well looked after and that you found the staff so compassionate and professional. We will certainly pass on your thanks to the Matron for the department to share with the staff. With kind regards, the PALS team.

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