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"Thank you all staff in children's a and e"

About: Royal Derby Hospital / Emergency department

My 18 month old son had a big fall. The staff were all great and reassuring. Spent 2 hours at A and E in derby. Within 5 mins we had seen a nurse who did a thorough physical check and confirmed they though he was fine. Saw a registrar about 20 mins later who do further checks again confirming all ok. Waited another 15 mins and saw the consultant who was happy. Waited another hour or so in a comfortable child friendly waiting room so the nurses could perform regular checks before they where happy for us to go home. The staff made a very stressful situation much better with there attitude, and professionalism - thank you

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Responses

Response from Royal Derby Hospital 6 years ago
Royal Derby Hospital
Submitted on 08/09/2017 at 10:09
Published on nhs.uk at 14:31


Dear Mr Ashton

It was very kind of you to take the time to write into the hospital.

I am very pleased to hear that you both have had a positive experience of our services. I will make sure that your compliment is passed to the manager for the relevant team to share with the staff.

Thank you again for taking the time to send in your compliment; it is appreciated and we sincerely hope your son is recovering well.

Patient Advice and Liaison Service (PALS)

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