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Your staff were excellent

Posted By Arsenal43

"Your staff were excellent"

About: Royal Bournemouth General Hospital / Clinical haematology

(as a service user),

I attended the Anticoagulation unit, to undergo tests before swopping from Warfarin to Lixiana.

I would like to take this opportunity of stating how impressed I was with the service I received.

I was seen on time, & the whole process took less than an hour from start to finish.

Your staff were excellent - especially Nurse Hayley, who was very attentive, gave excellent advice, & seemed to be genuinely interested in my wellbeing.

Thank you again to everyone concerned.

PS I would also like to say how clean & well presented the hospital appeared.

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Responses

Response from James Rowden, Patient Engagement and Clinical Liaison, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 6 years ago
James Rowden
Patient Engagement and Clinical Liaison,
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Submitted on 05/09/2017 at 09:55
Published on Care Opinion at 11:27

Dear Anonymous

We thank you for taking the time to tell us how impressed you were with the service you have just received at the anti-coagulation unit.

We hope, given the advice and support from Nurse Hayley, you were able to make an informed choice about your treatment plan.

Thank you for noting how clean and well presented the department was and also how attentive and responsive the staff were during your visit.

We will forward your kind comments to the team as I know they will appreciate your feedback.

Regards

Patient Engagement Team

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