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Awful lack of communication

Story from nhs.uk

"Awful lack of communication"

About: Royal Shrewsbury Hospital / Respiratory medicine

Extremely poor service,terminal relative with no communication from any member of staff..Waited 3 hours to see anyone that could give me info and no one came..was given false information as I learned from a doctor from a different hospital within the boundaries where my relative was transferred as a day case before returning to RSH,second time had to chase a jumior doctor to get any info..i realise they are overworked however everyones family member is important to the family and they have a right to any info from tests etc..Strongly would not recommend this hospital based on poor communication and fitting patients with equipment they do not know how to work.....poor...why pay nat ins all your life for this??...

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Responses

Response from Royal Shrewsbury Hospital 6 years ago
Royal Shrewsbury Hospital

Submitted on 26/09/2017 at 14:14
Published on nhs.uk at 16:31

Thank you for taking the time to share your experience with us here at the Royal Shrewsbury Hospital.

I am however disappointed to read your comments regarding your relatives care. Waiting for information is frustrating, it can be due to many reasons – waiting for test results or a specialist consultant for example. In order to use your valuable feedback to improve the care we provide and to pass the feedback on to the relevant teams I would appreciate it if you could provide more detail to our Patient Advice and Liaison Service on 01743 261691 or by email pals@sath.nhs.uk so we can follow up your concerns.

Thank you again for leaving your comments on NHS Choices

Kind Regards,

Patient Experience Team

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