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"Unhappy"

About: Watford General Hospital / Rheumatology

When admitted to Gade ward I was put in a side room. The previous patient's belongings were still in the locker & there was a paper bowl in the bathroom full of used tissues.

This made it obvious the room had not been cleaned properly. Whilst in hospital the staff worked really hard & tried their best to give the care required but they were clearly overworked. ON discharge a plan was out in place for follow-up appointments & tests. These were not arranged & I had to chase them up myself. I am still waiting to hear from cardiology about follow up tests!!!!

The communication & liaison between staff & departments is virtually non-existent leading to confusion over treatment & who's doing what.

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Responses

Response from Watford General Hospital 6 years ago
Watford General Hospital
Submitted on 31/08/2017 at 11:12
Published on nhs.uk at 14:32


We are sorry to learn that your experience of our hospital was not as expected.

If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198.

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