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Nice location. Just feel that i have...

Story from nhs.uk

"Nice location. Just feel that i have..."

About: Uch at Westmorland Street

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Nice location. Just feel that i have been pushed around by the system and its decision makers. For many years now. Would like to be involved in my care and choices. I am human but feel like a second class citizen , again ! What has happened to communication skill ? Do you review them ? Thinking not ? Holistic approach to each patient would be nice. Treat the patient not the condition ! Hope this helps. K- London.

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Response from Uch at Westmorland Street 13 years ago
Uch at Westmorland Street

Submitted on 15/10/2010 at 12:25
Published on nhs.uk on 16/10/2010 at 04:01

On behalf of the Heart Hospital, I am very sorry to read of your unsatisfactory experiences at the Heart Hospital and, in particular, the limited involvement you had in the care you received. The hospital and its staff aims to deliver a high quality patient experience, striving for excellent standards in patient centred care. I regret this has not been your own experience and would ask that if you perhaps contact the trust's PALS office directly, so we can investigate your concerns in further detail.

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