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Gynaecology outpatients

Story from nhs.uk

"Gynaecology outpatients"

About: Burnley General Hospital / Gynaecology

i was seen this weekend at the outpatients department for a planned appointment. i was treated with the utmost kindness and respect. i was welcomed with a warm smile and put at ease from the outset.

i will be admitted this autumn for a hysterectomy and the time spent after seeing the consultant, to prepare the planning for admission, was carried out in a most sensitive way. Every aspect of my admission was considered and I was given information to take with me to the pre op assessment and literature to read.

i feel completely reassured that my procedure will go ahead smoothly and i will be taken care of with great professionalism and kindness.

From start to finish this appointment was a huge credit to the staff and the NHS. Thank you.

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Responses

Response from Burnley General Hospital 6 years ago
Burnley General Hospital

Submitted on 29/08/2017 at 08:41
Published on nhs.uk on 30/08/2017 at 04:06

Thank you so much for your feedback regarding your recent visit to Gynaecology outpatients at Burnley General Teaching Hospital, and thank you for taking the time to do so.

It is lovely to receive such positive feedback about the care provided by the staff at your planned appointment and that you were treated with the greatest dignity and respect.

I will ensure your comments and thanks are passed onto the team who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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