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Above and beyond her role

Posted By Lorry123

"Above and beyond her role"

About: University Hospital Monklands / Emergency Department University Hospital Monklands / Radiology

(as a service user),

Initially I was admitted to the receiving ward then after some tests I was taken upstairs to ward 19. Let me be very clear I've had a really tough couple of years and I was feeling at my absolute lowest when I was admitted. But thanks to two members of staff who went above and beyond policies and procedures I felt a little more human. One staff member was from a&e xray, who actually helped me above and beyond her role and the other person was, she had a dark blue uniform on and gave me my night time medication. I don't want to ramble on but credit where it's due and I'm a professional person I know how to work with people. Could you please thank them from the bottom of my heart for their care, kindness, support, knowledge and empathy.

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Responses

Response from Karen Aitchison, Service Manager, Diagnostic Services, University Hospital Wishaw, NHS Lanarkshire 6 years ago
Karen Aitchison
Service Manager, Diagnostic Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 28/08/2017 at 12:14
Published on Care Opinion at 13:26


Dear Lorry123

Thank you so much for taking the time to submit your comments. I will pass these on to the A&E x-ray staff who will appreciate your feedback.

Thank you again,

Kind Regards

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Response from Nichola Summers, Deputy Director of Hospital Services, University Hospital Monklands, NHS Lanarkshire 6 years ago
Nichola Summers
Deputy Director of Hospital Services, University Hospital Monklands,
NHS Lanarkshire

Submitted on 28/08/2017 at 13:13
Published on Care Opinion at 13:26

picture of Nichola Summers

Dear Lorry123

It is so kind of you to take the time to pass on such positive comments about your experience at Monklands Hospital.

I will be more than happy to pass your comments on to the staff members who looked after you. Feedback such as yours can give our staff a real boost, especially when you acknowledge qualities such as care, kindness, support, knowledge and empathy.

It sounds as if you have had a very difficult time, and I sincerely hope that things are improving for you now.

With very best wishes

Nichola

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